A Legal Disclaimer

We respect your privacy and promise to protect your personal information. This policy explains what we collect, how we use it, and your rights under UK data protection law (UK GDPR & Data Protection Act 2018).

Privacy Policy — The Basics

1. Information We Collect

We collect information when you:

• Place an order on our website (lawful basis: to perform our contract with you)
   

• Sign up to our mailing list (marketing emails are sent with your consent)
   

• Contact us by email or social media
   

This may include:

​

• Your name, email address, billing & delivery addresses, phone number
   

• Payment details (processed securely by our payment provider – we never see or store full card details)
   

• Order history and preferences
   

• Technical data like IP address or browser type (via analytics cookies)
   

2. How We Use Your Information

We use your data to:

​

• Process and deliver your orders
   

• Communicate with you about your purchases or queries
   

• Send occasional updates or offers (only if you’ve opted in)
   

• Improve our website and services
   

We never sell or share your personal information with third parties for marketing purposes.

3. How We Store Your Data

Your information is stored securely and may be processed outside the UK with appropriate safeguards in place. We only keep data for as long as necessary to fulfil the purpose it was collected for, such as fulfilling your order or maintaining records required by law.

4. Third-Party Services

We use trusted third-party providers (for example, our payment processor, Stripe and website host, Wix) to help us operate. They only use your data in accordance with our instructions and applicable data protection law.

5. Cookies

Our website uses cookies to provide a smooth browsing and checkout experience, and to help us understand how visitors use our site. You can control or disable cookies through your browser settings at any time.

6. Your Rights

You have the right to:

• Access the personal information we hold about you and receive a copy

• Ask us to correct information that is inaccurate or incomplete

• Ask us to delete your personal information

• Ask us to restrict how we use your information

• Object to our use of your information where we rely on our legitimate interests

• Receive your information in a portable format, or ask us to transfer it to another organisation

• Withdraw your consent to marketing at any time, using the unsubscribe link in any email or by contacting us
   

To exercise any of these rights, please email info@chillisgalore.co.uk. We will respond within one month.

​

If you are unhappy with how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

​

On August 26th, 2026, Chillis Galore transferred from a partnership to B&B Spice Ltd. Customer and mailing list information held by the partnership has transferred to B&B Spice Ltd and will continue to be used only for the same purposes as before. Your rights are unchanged, and you can unsubscribe or ask us to delete your information at any time.

7. Updates

We may update this Privacy Policy from time to time. Any changes will appear on this page with the revised date.

​

Last updated: October 4th, 2026.

About us

Chillis Galore is a trading name of B&B Spice Ltd, a company registered in England and Wales (company number 17397937). Registered office for correspondence: 9 Queen's Yard, Unit 9C, London, E9 5EN. Contact: info@chillisgalore.co.uk